**Refund Policy**
At [UNIQ DELIVERS], we are committed to providing our customers with high-quality products and services. However, if for any reason you are not satisfied with your order, our refund policy is as follows:
**1. Eligible Refunds:**
Refunds will only be considered in the following circumstances:
* **Wrong/Damaged Items:**
* You received items different from what you ordered.
* Items were clearly damaged upon delivery (e.g., crushed fruits, spoiled vegetables, torn packaging, spilled food).
* Fresh meat/food items are spoiled or unfit for consumption.
* **Quality Issues:**
* The quality of perishable goods like fruits, vegetables, meat, or prepared food does not meet expected standards (e.g., old, expired, or improperly prepared).
* **Missing Items:**
* Some items that you ordered are missing from your delivery.
* **Order Cancellation:**
* You cancelled the order within the specified time limit before delivery (please refer to the 'Order Cancellation' section below).
**2. Refund Request Procedure:**
To request a refund, please follow these steps:
* **Report Immediately:** Any issues must be reported to our customer service within **[e.g., 1 hour]** of receiving the delivery. This is crucial for perishable food items.
* **Provide Evidence:** Please provide clear photos or videos that clearly show the issue (e.g., damaged items, incorrect items, packaging of missing items).
* **Contact Our Customer Service:**
* Through the "Help" section within the app.
* By calling our customer service number available on our website **[7207499395]**.
* By sending an email to our customer service email ID **[uniqdelivers@gmail.com]**.
* **Order Details:** Clearly state your order number and a detailed description of the issue.
**3. Refund Verification and Processing:**
* Upon receiving your request, our team will verify the issue. This may take **[e.g., 24-48 hours]**.
* Once verification is complete and the refund is approved, the refund amount will be processed and returned to the original payment method within **[e.g., 5-7 business days]**.
* In some cases, instead of a direct refund, you may be offered a credit or voucher for future purchases, at our discretion.
**4. Order Cancellation:**
* **Restaurant Food Orders:** Restaurant orders are typically prepared immediately after they are placed. Therefore, if an order is not cancelled within **[e.g., 5 minutes]** of being placed, a refund may not be possible. Once the order preparation has begun or it has been assigned for delivery, cancellation is not possible, and the full charge will apply.
* **Groceries, Fruits, Vegetables, Meat:** Orders for these items can be cancelled up to **[e.g., 30 minutes]** before they are dispatched for delivery. If cancelled after dispatch, a cancellation fee may apply, or a refund may not be possible.
**5. Situations Where Refund Will Not Apply:**
* Issues reported beyond the specified time limit after receiving the delivery.
* Failed delivery due to an incorrect address provided by the customer or customer unavailability.
* Items damaged due to customer's negligence after delivery.
* Refunds based on minor variations or subjective preferences (e.g., vegetables being slightly larger or smaller than expected).
* Refunds based on personal taste or preference for restaurant dishes (e.g., food being too spicy/mild).
**6. Dispute Resolution:**
In the event of any dispute regarding a refund, our decision will be final. We strive to provide a fair and transparent resolution to our customers.
**Note:** This policy may be subject to change from time to time. Please check our app or website for any updates.
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**Key Considerations for this Policy:**
* **Time Limits:** You must clearly define the time limits for reporting issues after delivery (e.g., 1 hour, 30 minutes). This is especially critical for perishable food items.
* **Customer Service Details:** Ensure your customer service contact details (phone number, email ID) are accurate and easily accessible.
* **Publishing:** This refund policy should be prominently displayed and easily accessible within your app and on your website.
* **Legal Advice:** It is highly recommended to seek legal counsel to ensure this policy complies with local consumer protection laws in the regions where your business operates.
